2017 brought about the celebration of the 30th anniversary of our company. Now that it is the holiday season, it’s a great time to reflect on the last year, 10 years ago, 30 years ago, and what changes may lie ahead.
30 years ago in order to be successful in brokering business you needed a toll-free number, a fax machine, a copier, and an office. You also had to have a large storage room just for individual state forms. 10 years ago, the internet began to change all that. Now the phone service, hard copies, and storage areas are dominated by online digital services that provide paperless entry and paperless systems. By embracing change, operating costs have drastically decreased and the quality of speed and service has increased. It is so much easier to provide more service, which ultimately benefits the consumer.
Finally, the longevity reflected in mortality and morbidity rates, combined with nearly a decade-long period of ultra-low interest rates have overly influenced the development of both life insurance and annuity products. One of the great highlights in our 30-year history was the assistance in developing two new revolutionary products—the Standard SCA 7 and Voya Journey—for the annuity market. These products provide the guarantees that insurance companies are always striving to deliver to policyholders. As the market continues to evolve, it is these types of products that will create the change that keeps our business thriving and competitive.
So, what changes await in the coming year? If there is one common theme of the services that InSource specializes in, it is distributing products for retirement income on a safe-money solution basis. We anticipate that our product distribution in the near future will involve both equity-based and non-equity based safe-money solutions. In addition to life insurance and annuities, we anticipate that our offerings will include structured products, such as unique indexed CDs, which have gained in popularity with the ever-growing retirement sector of the population. This will require even more streamlined tech-oriented services.
However, after 30 years of being in business we understand that delivering recommendations, supported through relationships developed over time, will still be the best way to compete for the opportunity to serve consumers in the future. As always, we look forward to the opportunities that come from change and know that at the end of the day, serving others is always a very satisfying reward of being in business.
Thanks again for your business, your relationship, and your support of changing with the times. From all of us at InSource, “Happy holidays to you and your families.”
Deck McCormick, CEO